Customer support

Customer support is a cornerstone of community engagement. Let’s be real: when a customer isn’t happy, they’re unlikely to ever return. I work hard to make sure this never happens. I bring a wealth of expertise in customer support across various sectors, including hospitality, arts and culture, retail, and private events. I’m an empathetic communicator who strives to thoroughly understand what the customer actually needs—even at moments when they’re upset, confused, or can’t describe their issue clearly. Using CSM platforms like Zendesk and Gorgias, alongside social media management tools like Brandwatch and Sked, I’m continuously analyzing customer data to track satisfaction metrics such as returns on sales, complaints, and reported resolution rates. My skills not only solve immediate customer needs, but also drive operational efficiency for the business and long-term affinity for the brand.